Soapbox is retired. Here is what replaced it.

Soapbox was the Chrome recorder inside the Wistia world: screen sharing, a camera, a link on the video, and a way to see that someone opened the email clip. That product has been discontinued.

The sunset article says Soapbox was retired on September 1, 2024. It says you can no longer open Soapbox, and subscriptions cannot be renewed. It also says the recordings can no longer be viewed, downloaded, or recovered, even by Support. If you never exported the file, it is gone. Plan the next clip as a new recording.

Wistia names Record as the replacement. Record captures the webcam, the screen, or both, and the file lands in the Wistia library when you stop. From there you trim, caption, and share a link or an embed. Calls to action, forms, heatmaps and A/B tests are Business features of that library. They are not included in the recorder itself.

The comparison chart in that article shows a second gap. HubSpot meetings and Calendly are marked on Soapbox's paid tiers and left off Record. A booking link that used to sit on the video has to move to the email or to a page you control.

A salesperson writing in a public forum credited the old plugin with those call-to-action links, the tracking and screen sharing. A marketer on a marketing thread later said Vidyard's Go Video was easier to place in Outlook. One comment on the sales thread warned that dropping the video file straight into the message can send it to spam. Record-and-send and host-and-sell were the two options that thread was already debating.

For the inbox, Vidyard still records and sends. If you want the file in a Wistia library, use Record. Move to Business when you need a button on the hosted video. If you run paid traffic to the page where the video sells, the Soapbox alternatives rank TrackPlay first, because the checkout can attribute the order to that play. Wistia vs Vidyard compares a library on your site with a clip a rep sends. The Wistia review covers the account Record saves into.

Changelog

October 24, 2026: first published, using the sunset announcement, the Record page, and public threads about email outreach.